The eReader books that come with your College Prep Genius eCourse can be found in the eReader Textbooks area.  If you do not see them, please submit a support ticket or email us at support@collegeprepgenius.com.

Here are some reasons you may not see them:

• • Did you purchase for another student or child? If so, the books are only accessible from their account.
• • You might have purchased in 2016 before this feature was implemented.  Just submit a support ticket and we will quickly resolve the issue.

Adobe Acrobat Reader is a PDF reader.  It is not used to open ACSM files, the files you received with your College Prep Genius eCourse.  You must use Adobe Digital Editions.  Please download ADE for free here and make sure you watch the eReaders Tutorial Video here.

If you are receiving this error message

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

This error occurs when a user tries to fulfill an eBook using a download file that was previously used with a different Adobe ID.

For example, let's say you purchase the eBook titled 'High School Prep Genius' from CPG and download the file. You download the file and open the eBook on your desktop in Adobe Digital Editions with Adobe Id 'myid@yourdomain.com'. A few weeks go by, and you wants to download the same eBook onto your laptop. You use the same download as before, but this time with Adobe Id 'myotherid@yourdomain.com'. That's when you receive this error. To correct this problem, you must use 'myid@yourdomain.com' as before.

No.  eReader books are not able to be printed.  You are able to use them on most computers and devices (desktop, laptop, i0s, and Android devices). The PDF books are printable.

Currently our eReader books are not compatible with Chromebooks.  You will need to use a Windows PC or Mac computer to view them.  You can also use them on your tablet and/or mobile devices.

We recommend Aldiko or Bluefire Reader in order to use your eReaders on a mobile device.  You will still need to register your eReaders with an Adobe account.

• The College Prep Genius program has been uniquely developed to be taken in a specific order.  Often, strategies from previous sections are referred to, so we encourage students to go in order.  However, if you'd like to move through the program in a different order, you must first mark each lesson and lesson topic complete before you're permitted to move to the next lesson or lesson topic.

In order to move forward, you must mark each lesson complete.  Make sure all of the lesson topics have been marked complete in order to move forward.

No.  Your College Prep Genius membership begins at the time of purchase or immediately after your live bootcamp class.

Existing College Prep Genius eCourse members are able to renew their memberships up to 30 days after expiration for $49.  After that, the customer will be charged the current eCourse price.

If you would like to renew early, your membership will be extended from the expiration date, not from the day you renewed.

College Prep Genius offers a refund within 30 days of purchase if you feel the eCourse is unsatisfactory.  Refunds are not issued for non-use of the program or failure to communicate with College Prep Genius if a support issue arises.

We, at College Prep Genius, have a very responsive email technical support team.  Submit a customer support ticket here or send us an email to support@collegeprepgenius.com. Make sure support@collegeprepgenius.com is in your contact list so our messages are not routed to a spam folder or the trash.  

Customer support hours:

Monday thru Friday
8am CST to 6pm CST, excluding holidays.  

All tickets received before 3pm CST will be answered the same day.  Otherwise, they will be answered the following business day.

College Prep Genius is a small, family-owned business dedicated to customer satisfaction.  We receive dozens of support tickets daily and are not able to answer technical support phone calls and respond to all of our customers' needs.  Our goal is to keep your prices low and pass the savings to you.  We are quite efficient, so allow us to service you through email.  We are very fast and responsive.  You will not be waiting long.

We know how anxious our customers are to receive support, but if you call the office line you will delay the support you can receive. On the phone, we are able to place phone orders, provide live bootcamp information, discuss our program and answer general SAT questions.  There is no technical support provided on the phone.  Do not delay your technical support by calling, simply submit a support ticket or email us.